Troubleshooting Guide
We’re not being big-headed – honest, but so far we haven’t had too many problems reported. As we hear of more reports, we will continue to build out this section. Hopefully it will remain a small section of the site!
Connection time out when looking up a .tel name.
Some users have experienced occasional issues with time outs when doing a .TEL lookup. This may be caused by intermittent carrier support of the UDP and TCP/IP protocols used by Hornet or a problem with the networking stack on the device itself.
Most look ups complete almost instantly or within a few seconds. If you experience longer lookup times or time outs:
- Try clicking the Stop button while the lookup is in progress and then immediately submitting the request again
- If you continue to experience timeouts, try a physical battery pull or simulated battery pull using Quick Pull or similar utility. This has the effect of resetting the networking stack on the device.
- If you continue to experience problems, please contact us at support@hornet.tel stating your device type, operating system, your location, carrier, email address and a short description of the experience. We will contact you to try and help diagnose the problem.
